Your Questions, Answered

Find quick answers to the most common questions about KneeMedic™ — therapy benefits, shipping, and our guarantee. We are here to make your recovery journey simple and worry-free.

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Who is the KneeMedic™ for?

It is designed for anyone suffering from knee issues. Whether you have osteoarthritis, chronic stiffness, meniscus tears, or simply need post-workout recovery after running or hiking, the 3-in-1 therapy helps reduce inflammation and improve mobility.

Will it fit my knee size?

Yes! The KneeMedic™ features fully adjustable high-quality velcro straps. It is designed to fit knee circumferences up to 20 inches, making it suitable for 99% of leg shapes and sizes.

Is it safe to use? Can it overheat?

Safety is our priority. The device is equipped with an intelligent auto-shutoff timer. It turns off automatically after 15 minutes of use to prevent overheating. You can safely relax or even fall asleep during your session.

What is included in the box?

Each KneeMedic™ package comes with the intelligent massager device, a fast USB-C charging cable, and a detailed user manual to help you get started immediately.

How do I charge the device?

Ideally simple. Just use the provided USB-C cable. You can plug it into any standard USB adapter, laptop, or power bank. A full charge takes about 2 hours and lasts for multiple therapy sessions.

How long does shipping take?

We offer Free Tracked Shipping worldwide. Orders are processed within 24-48 hours. Most customers in the UK, USA, and Australia receive their package within 6 to 12 business days. You will receive a tracking link via email as soon as it ships.

How can I track my order?

Once your order is shipped (usually within 24-48 hours), you will receive an email with a tracking link. You can also track your package directly on our "Track Your Order" page using your order number or tracking ID.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex) as well as PayPal, Apple Pay, and Google Pay. All transactions are encrypted and 100% secure.

What if it doesn't work for me?

We want you to be pain-free. That is why we offer a 30-Day Risk-Free Guarantee. Try it at home. If you don't feel a significant improvement in your comfort and mobility, simply contact us for a hassle-free refund.